Frequently asked questions

No. Onboarding with ShiptUS is free — there are no joining or setup fees. Once we understand your products and volumes, we agree a simple rate card and you only pay for the work we do.

Standard prep is completed within 24–48 hours of receiving your stock. Orders for fulfilment are typically dispatched the same or next business day. During peak periods we'll always let you know current turnaround times in advance.

Yes. We receive returns to our facility, inspect and grade each item, then repackage and restock anything that's sellable. You get clear reporting on what came back and why, so you can act on the data.

We do. Whether you need FNSKU labels applied, existing labels covered, or compliance stickers added, our team handles relabelling to marketplace standards as part of prep or as a standalone service.

Every inbound delivery is inspected on arrival. If we spot damaged cartons or units, we quarantine the affected stock, document it with photos and notify you before anything is prepped or shipped, so you can raise it with your supplier.

Yes. On request we can take condition photos when stock arrives or before an order goes out. It's a simple way to verify quantities, confirm condition and keep a record for peace of mind.

We offer shelf, bin and pallet storage, billed by the unit or pallet so you only pay for the space you use. Storage is flexible — scale up for seasonal peaks and down again afterwards, with no long lock-in.

We work with major carriers and can select the best option for each order based on speed, destination and cost. Thanks to our shipping volumes, you benefit from competitive rates without managing multiple carrier accounts.

Send us a message through our contact form with your product types and monthly volumes. We'll come back — usually within one business day — with a clear, itemised quote tailored to your catalogue.

It's straightforward. We agree your rate card, set up your product details and prep preferences, and give you the address to send your first shipment. From receiving your first delivery you'll have a named contact guiding you through the process.